Privacy Policy

1. Scope and operator

This Privacy Policy applies to FormatGo websites, accounts, cloud conversion services, browser-based local conversion features, payment flows, and related support. FormatGo is the operator responsible for the processing described in this policy.

This policy does not govern third-party websites or services that you visit independently, even if FormatGo links to them.

2. Information we collect

• Account information, such as your name, email address, profile image, account identifier, and authentication provider details when you sign in.
• Session and security information, such as session tokens, IP address, browser user agent, timestamps, and authentication activity.
• Files and conversion information for cloud processing, including uploaded source files, converted results, file names, formats, sizes, task identifiers, processing status, timing, errors, and points charged.
• Local conversion and licensing information, such as account status, a generated device identifier, permit identifiers, plan eligibility, usage counts, and conversion task identifiers. Files processed locally remain in your browser unless you separately choose a cloud workflow.
• Purchase and plan information, such as product, price, currency, order status, subscription status, transaction identifiers, refunds, disputes, and entitlement dates. Payment providers process payment-card details; FormatGo does not intentionally store complete card numbers or security codes.
• Usage and diagnostics, such as pages viewed, clicks, scrolling, file counts, selected conversion mode and format, conversion duration, errors, browser identifiers stored locally, device and browser characteristics, and performance data.
• Communications you send to us, including your email address and the contents of support or privacy requests.

3. How files are handled

In Local or Privacy mode, supported conversion work is performed in your browser. The selected image files are not uploaded to FormatGo for conversion. The service may still contact FormatGo to authenticate you, check free usage or plan eligibility, issue a signed conversion permit, and record usage.

In Cloud mode, selected files are uploaded to object storage and made available to our conversion infrastructure. The source file and result may be transferred between storage, FormatGo, and the conversion service so that the requested task can be completed and downloaded.

Do not upload files that you are not authorized to process. Because images can contain personal data and metadata, consider using Local mode for sensitive material when that mode supports your intended task.

4. How and why we use information

Where applicable law requires a legal basis, we rely on performance of a contract, our legitimate interests in operating and securing the service, compliance with legal obligations, and consent where required for optional analytics or similar technologies.

• Provide conversions, previews, downloads, accounts, plans, points, licenses, and customer support.
• Authenticate users, protect accounts, detect abuse, enforce limits, investigate failures, and secure the service.
• Process purchases, subscriptions, refunds, disputes, accounting records, and plan entitlements.
• Measure product usage, diagnose performance, understand conversion workflows, and improve site design and reliability.
• Comply with legal obligations, respond to lawful requests, and establish, exercise, or defend legal claims.

5. How information is shared

We disclose information only as reasonably necessary to operate the service, complete transactions, comply with law, or protect rights and safety. Recipient categories may include:

• Cloud hosting, database, object-storage, network, deployment, and conversion infrastructure providers.
• Authentication providers, including Google when you choose Google sign-in.
• Payment and commerce providers, including the provider shown during checkout, to create orders and manage payments, subscriptions, refunds, and disputes.
• Analytics providers, including Google Analytics, Microsoft Clarity, and Vercel Analytics, which help us understand traffic, interactions, diagnostics, and performance.
• Professional advisers, authorities, or counterparties where necessary for compliance, security, legal claims, financing, reorganization, merger, or sale of the service.

6. Cookies and browser storage

FormatGo uses cookies and similar browser storage for authentication, security, preferences, licensing, and analytics. The site creates a persistent browser identifier in localStorage, a visit identifier in sessionStorage, and a new page-view identifier for behavioral analytics. These identifiers are sent with relevant analytics events together with page, authentication-state, plan, and conversion interaction information.

Google Analytics, Microsoft Clarity, Vercel Analytics, authentication providers, and payment providers may use their own cookies or similar technologies under their respective policies. Browser settings can delete or block stored data, but doing so may sign you out, reset device recognition or free-usage continuity, and limit some features.

7. Data retention

We retain information for only as long as reasonably necessary for the purposes described here, including providing downloads, maintaining accounts and entitlements, preventing abuse, resolving disputes, keeping transaction and tax records, enforcing agreements, and meeting legal obligations.

Cloud source files and converted results are operational data that may remain in storage until removed through service-cleanup, security, legal, or storage-lifecycle processes. FormatGo does not promise a specific storage or download-availability period unless one is expressly shown in the applicable workflow, so you should download results promptly and keep your own copy. Security logs, transaction records, and backups may remain longer where reasonably required. Local files remain under your control on your device.

8. Security

We use reasonable technical and organizational measures intended to protect information, including access controls, signed URLs, authenticated service requests, and restricted conversion permits. No online transmission, storage system, or browser environment is completely secure, and we cannot guarantee absolute security.

9. International data transfers

FormatGo and its service providers may process information in countries other than your own. Where required, we use applicable contractual or other recognized safeguards. Local laws in those countries may differ from the laws where you live.

10. Your privacy rights

Depending on your location, you may have rights to request access, correction, deletion, restriction, portability, or objection; to withdraw consent; or to complain to a data protection authority. Some information may be retained where an exception applies, including security, fraud-prevention, transaction, legal, or recordkeeping requirements.

Submit a request using the contact email below. We may need to verify your identity and authority before acting. Authorized agents should identify the person they represent and provide evidence of authority where required.

11. California privacy notice

California residents may have rights to know, access, correct, or delete personal information, and to receive equal service when exercising applicable rights. The categories collected are identifiers; customer records; commercial information; internet or electronic activity; device and approximate network information; user-provided content; and inferences derived from usage. We use and disclose these categories for the business purposes described above.

FormatGo does not sell personal information for money. Some analytics disclosures may be treated as ‘sharing’ under certain laws depending on configuration and use. You may contact us to exercise an applicable opt-out right. We do not knowingly sell or share personal information of people under 16.

12. Children

FormatGo is not directed to children under 13, or a higher minimum age where local law requires it. We do not knowingly collect personal information from children in violation of applicable law. A parent or guardian who believes a child provided information may contact us to request review and deletion.

13. Changes to this policy

We may update this policy as the service, providers, or legal requirements change. We will post the revised policy and update its effective date. Where required, we will provide additional notice or request consent.